DEYA FRESH SUBSCRPTIONS

• Delivery is included in the cost of the Subscription Box.
• After the first payment boxes will be shipped on the 1st Tuesday of each month (excluding bank holidays).
• Order before the 1st Monday to receive the next months box.
• Shipping can take 2-4 days from the date of dispatch.

CORE SUBSCRIPTIONS

• Orders are fulfilled Monday-Thursday on the same day the order was placed.
• Our order cut-off time is Thursday at 1pm. Any orders placed after this time will not be dispatched until the following Monday.
• In the circumstance that the Monday is a Bank Holiday, dispatch will then be the next working day.
• Shipping can take 2-4 days from the date of dispatch.

How Subscriptions work

CORE SUBSCRPTION

Subscriptions are automatically renewed and payment
will be taken on the same day that the original order was placed every month. The products will be automatically delivered by DEYA after each successful renewal.

E.G If you complete an order for a subscription box on 4th July your order will ship on 5th July.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

If you do not update your payment method we will not be able to ship subscription box.

When will I find out what’s in my DEYA Fresh box?

We’ll send an email with an exclusive link on the day your box ships with
all the info you’ll need on what’s in the box (please ensure you're subscribed to our mailing list to get the full experience). Your box will also come with a QR code you can use to find out more information about your beers.

Additionally, when you subscribe you will be invited to join our exclusive subscibers whatsapp group where we’ll share sneak peaks and extra info.

How can I update my information?

If you need to update your Shipping address or any other information for your subscription, please log into the customer portal. The best way to access the customer portal is through the magic link you received in an email when you started your subscription.

Please note that you will need to change your address
on each subscription separately. Changing it only on your account in the DEYA webshop won't update the address on your subscriptions.

If you need help with this please email webshop@deyabrewery.com

You can pause or cancel a subscription any time you want in the customer portal.

The customer portal can be accessed through the magic link you received in the email that was sent to you when you
placed an initial subscription order.

You can also access your subscriptions if you create an account with the DEYA webshop.

If you have any issues please contact webshop@deyabrewery.com