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If an attempted delivery is obviously damaged you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at webshop@deyabrewing.com and we will either resend the order or issue a full refund.
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We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or an incorrect contact telephone number. Please check all information is correct when placing your order.
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This does not affect your statutory rights.
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We are happy to refund or exchange merchandise items returned within 21 days from receipt.
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Please contact us at webshop@deyabrewing.com to notify us of the return. The item(s) must be returned in the same condition as they were received e.g. new / unworn. Unfortunately we cannot cover the cost of return postage. Refunds can take 10-14 days to be processed from the receipt of goods into our warehouse.
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If you wish to return your item to the taproom please notify us at webshop@deyabrewing.com ahead of bringing in the item as we have different stock and payment systems so we will not be able to process without prior notice.
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We are happy to exchange the same style for a different size and we will send out the replacement for free. For any other exchanges, please return the item for a full refund and repurchase the new item.
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All our merchandise products are carefully checked before being sent out. If you do receive a product with a fault please contact us so we can help resolve the issue as quickly as possible.
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Many thanks for all your custom and continued support!
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If you purchased your apparel item from the taproom you will
only be able to exchange or refund your item in the taproom.
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To return to The Taproom:
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We are happy to refund or exchange apparel items returned
within 21 days from receipt.
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Please bring the item to the taproom along with your receipt
or proof of purchase.
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The item(s) must be returned in the same condition as they
were received e.g. new / unworn.
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All our apparel products are carefully checked before being
sent out. If you do receive a product with a fault please contact us so we can
help resolve the issue as quickly as possible.